Split into 3 modules, this CPD program covers vital competencies required for adeptly managing difficult circumstances and participating in challenging discussions through the use of impactful communication strategies.

Module One: What Makes Difficult Conversations So Hard and Why Do We Need To Have Them?
This module delves into the complexities of difficult conversations and why they are necessary. It explores some of the reasons why leaders struggle with them and why we may attempt to evade such discussions. It also prompts us to ponder whether conflict always holds negative connotations or if, occasionally, it can be beneficial, aiding progress and solution-finding. During this session, Boyatzis’ concept of Self-Guided Learning will be utilized to contemplate how to approach challenging conversations differently from current methods, pinpointing specific actions for future growth.

Module Two: Planning and Preparing for Difficult Conversations
Understanding the significance of planning and preparation in various life aspects, preparing for tough conversations follows the same principle. This module will provide insights on planning and gearing up for challenging dialogues to establish conditions for a successful outcome. From handling the logistics involved to orchestrating a win-win strategy, this session offers a comprehensive guide on laying the groundwork for meaningful and effective difficult conversations.

Module Three: Building a Toolkit of Practical Strategies and Approaches to Having Difficult Conversations
What does a successful difficult conversation look like? This module tackles the issue head-on and provides practical strategies and approaches for dealing with low-stakes and high-stakes conversations. It translates theory into practice and provides the perfect opportunity to script and practise different approaches to difficult conversations in a safe space.